Shipping & Returns

SHIPPING

Your merchandise order will ship within 1-5 business days from our distribution center in Hugo, Minnesota. Standard ground delivery is an additional 1-8 business days in transit from the ship date. Ground shipments may be shipped by UPS, FedEx, or the USPS. All orders placed after 2:00 p.m. Central Time will be processed the following business day. Shipping charges are calculated based on real-time UPS rates.Saturday and Sunday are not recognized as business days according to UPS guidelines.

International Orders:
Unfortunately we do not ship internationally at this time.


RETURN POLICY:

We have a 60-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange. 

Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship.

Please send returns to: I AM DYSLEXIA, 14318 Cosette Way N, Hugo MN, 55038-4440

Please Note:

  • Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
  • At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.
  • If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Standard shipping rates apply on the reshipment of an exchanged item.
  • All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
  • The original shipping cost will not be included upon returning your item.
  • NO RETURNS / EXCHANGES AFTER 60 DAYS OF RECEIPT OF MERCHANDISE.

 

QUESTIONS?

Please email us at support@iamdyslexia.com or call us at 651-968-3680


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